Returns & Exchanges

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise— If you’re expecting a home delivery and you know you won’t be home to accept it, use an address where you know you’ll be!

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at: Floalandart@gmail.com with your order number.

Please note the following is required for a returns request to be accepted:

It has to be less than 30 days since you have received the products
the products must be in the same condition as it arrived and in appropriate packaging––ideally in its original packaging
please note products must be carefully readied for return shipment in their original packaging in order to qualify for a refund.
it is important therefore that you take care when unpacking received products.
For products that arrived damaged we ask for a photo of the damage to be provided so that we can learn more about what went wrong with our particular shipment.

*If the packaging was insufficient, please package to the best of your ability and be sure to take pictures for insurance purposes.

Please note: you have 30 days from receipt of the

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise— If you’re expecting a home delivery and you know you won’t be home to accept it, use an address where you know you’ll be!

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at: Floalandart@gmail.com with your order number.

Please note the following is required for a returns request to be accepted:

It has to be less than 30 days since you have received the products
the products must be in the same condition as it arrived and in appropriate packaging––ideally in its original packaging
please note products must be carefully readied for return shipment in their original packaging in order to qualify for a refund.
it is important therefore that you take care when unpacking received products.
For products that arrived damaged we ask for a photo of the damage to be provided so that we can learn more about what went wrong with our particular shipment.

*If the packaging was insufficient, please package to the best of your ability and be sure to take pictures for insurance purposes.

Please note: you have 30 days from receipt of the

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise— If you’re expecting a home delivery and you know you won’t be home to accept it, use an address where you know you’ll be!

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at: Floalandart@gmail.com with your order number.

Please note the following is required for a returns request to be accepted:

It has to be less than 30 days since you have received the products
the products must be in the same condition as it arrived and in appropriate packaging––ideally in its original packaging
please note products must be carefully readied for return shipment in their original packaging in order to qualify for a refund.
it is important therefore that you take care when unpacking received products.
For products that arrived damaged we ask for a photo of the damage to be provided so that we can learn more about what went wrong with our particular shipment.

*If the packaging was insufficient, please package to the best of your ability and be sure to take pictures for insurance purposes.

Please note: you have 30 days from receipt of the products in which to request a return and a further 14 days in which to fulfil it.

Still need help? Contact Us Floalandart@gmail.com

Hassle-free returns and exchanges
Here at Floaland we don’t believe in ‘good enough.’ We want your buying experience to be exceptional, and that’s what we aim to deliver with every order.

30 day Money Back Guarantee
We offer every customer a 30 day no risk money back guarantee on your order. We will arrange the collection and return shipment of any products you purchase from us.

in which to request a return and a further 14 days in which to fulfil it.

Still need help? Contact Us Floalandart@gmail.com

Hassle-free returns and exchanges
Here at Floaland we don’t believe in ‘good enough.’ We want your buying experience to be exceptional, and that’s what we aim to deliver with every order.

30 day Money Back Guarantee
We offer every customer a 30 day no risk money back guarantee on your order. We will arrange the collection and return shipment of any products you purchase from us.

in which to request a return and a further 14 days in which to fulfil it.

Still need help? Contact Us Floalandart@gmail.com

Hassle-free returns and exchanges
Here at Floaland we don’t believe in ‘good enough.’ We want your buying experience to be exceptional, and that’s what we aim to deliver with every order.

30 day Money Back Guarantee
We offer every customer a 30 day no risk money back guarantee on your order. We will arrange the collection and return shipment of any products you purchase from us.